Answers to the questions customers ask us most often about ordering, delivery, returns and warranty. For full details, see our Delivery & Returns page and Terms & Conditions.

Delivery

How much is UK delivery?

UK Economy Delivery is free and takes an estimated 2–5 working days. Fast & Tracked by Courier and Business Express cost £6.95 and take an estimated 1–3 working days.

Do you deliver outside the UK?

Yes. Tracked courier delivery is available to many countries. Prices and estimated delivery times for each country are listed on our Delivery & Returns page.

How do I know my order has been sent?

We email you when your order enters the dispatch process. Delivery times are estimates and are not guaranteed.

What does "In stock for next day delivery" mean?

It applies to UK orders for items we hold in stock. Items marked "Available to order" are supplied to order and take longer — please call us if you need a delivery date.

Returns

Can I return an item?

Yes. You have 14 days from the date you receive your order to return it, whether you are cancelling under your statutory rights or returning for another permitted reason. Once you tell us you wish to cancel, you must send the goods back within 14 days.

How do I start a return?

Fill in the returns form on our Delivery & Returns page with your order number and the reason for the return, and we will send you instructions.

What if the item is faulty or not what I ordered?

Choose "Faulty item" or "Item different from description" on the returns form and we will sort it out. Your statutory rights are not affected.

Warranty

What warranty do products have?

Every product carries the manufacturer's warranty, shown on its product page. Warranty periods vary by product — for example, Kingston memory modules carry a lifetime warranty, while SSDs, memory cards and USB drives have their own model-specific terms. See our Warranty page for Kingston's full terms.

How do I make a warranty claim?

Contact us with your order number and a description of the fault, and we will guide you through the process.

Ordering and compatibility

How do I know memory will fit my computer?

Use our Memory Configurator to find memory for your exact make and model, or read our DDR4 vs DDR5 guide. If you are still unsure, call us before ordering.

Do you offer business accounts?

Yes — we supply offices, schools, public-sector organisations and resellers. See Business Accounts.

Contact us

Phone: 01422 363983 (Mon–Fri, 9am–5pm)
Email: support@buykingston.co.uk
Al-Haatif Limited, Unit 4 Victoria Park, Lightowler Road, Halifax, HX1 5ND